Refund Policy

At VEXO, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase

To initiate a return, please contact us at [your support email] with your order number and reason for return. We will provide you with return instructions within 1–2 business days.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note: original shipping costs are non-refundable.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, opened skincare products cannot be returned unless they are defective or damaged upon arrival.

Late or Missing Refunds

If you haven't received your refund within the stated timeframe, please check with your bank or card provider first, as processing times may vary. If the issue persists, contact us at [your support email].

Contact Us

For any questions regarding returns or refunds, please reach out to us: