Shipping policy
Shipping Policy
Thank you for shopping with VEXO. Here's everything you need to know about how we handle shipping.
Where We Ship
We currently ship within the United States. We do not offer international shipping at this time.
Processing Time
All orders are processed within 1â3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Once dispatched, estimated delivery times are:
- Standard Shipping:Â 5â8 business days
- Expedited Shipping:Â 2â4 business days (if available at checkout)
Please note these are estimates and not guarantees. Delays may occur due to carrier issues, weather, or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free standard shipping on orders over a certain amount â check our current promotions for details.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status directly with the carrier.
Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please:
- Check your tracking number for updates
- Contact the carrier directly
- Reach out to us at [your support email] if the issue is unresolved
We will do our best to assist you, but VEXO is not responsible for carrier delays once the package has been dispatched.
Incorrect Address
Please ensure your shipping address is correct at checkout. VEXO is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your support email] â we will try to correct it before dispatch.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund as appropriate.
Contact Us
For shipping inquiries, please reach out:
Email: support@vexo.com